కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

• Handle inbound calls and provide professional customer support.

• Identify, analyze, and resolve customer issues effectively.

• Maintain accurate records of customer interactions and resolutions.

• Ensure adherence to quality and process standards.

• Collaborate with internal teams to facilitate seamless issue resolution.

  Required Skills and Attributes:

  • Excellent communication skills in English, Tamil, & Hindi

  • Strong problem-solving and interpersonal abilities.

  • Customer-focused attitude with a commitment to service excellence.

  • Ability to work in rotational shifts.

    Eligibility Criteria:

    • Graduation is mandatory

    Languages Required: English, Tamil, Hindi,

    Work Schedule:

    • 5 working days per week

    • 2 rotational weekly offs

    Compensation Details:

    • Take-home salary: ₹17,000 – ₹20,000 per month

    • Night Shift Allowance

    • Split Shift Allowance

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.