Coordination with customers & vendorsPrepare MIS for corporate customersPreparing Daily MIS for clients for daily update on their shipments.POD follow up and Billing update.Coordination with sales team for Pickup and Delivery records.Share customer feed back forms and update same in excel sheet.Preparing rout performance reportPreparing MIS report on daily basis and sending the same to the managers.Coordinating with sales team for Work order.Coordinating with sales team for invoicing details and other charges and assist same tobilling department.Coordinating with operations team for vehicle reaching on time.Tracking and monitoring the shipment allocated and give timely updates to customer..Assist customer with a proper update and keep them updated in any emergencies.Tactfully handle situations and provide a good service to all our customers.Timely details to operations team about the shipment with proper unloading , loading detailswith contact number. Good communication and verbal skills.To fulfil vehicle requirements for clients by asking planning department and informed same
to customer.Managing all customer related queries during shipment buy coordinating with Operations,