Make welcome calls to newly registered/purchased customers.
Introduce the company and explain the services/products clearly.
Verify and confirm customer details and booking/purchase information.
Understand customer requirements and answer basic queries.
Provide important information regarding services, processes, offers, and policies.
Maintain a professional and positive conversation with customers.
Identify customer concerns and coordinate with the relevant department for resolution.
Update call details, customer feedback, and interaction status in the CRM/system.
Follow up with customers whenever required.