Customer Care Associate

Job Summary: Customer Care Associate (Voice Process)

• Open Positions: 100

• Location: Bangalore (Work from Office)

• Salary (CTC): ₹2.29 LPA – ₹2.41 LPA

• Experience: Freshers & Experienced (Min. 6 months BPO experience preferred)

• Qualification: 12th Pass and Above

• Shift Timings: Morning / General / Split Shifts (Rotational, including weekends/festivals)

Key Responsibilities

• Handle inbound and outbound customer calls professionally using standard scripts.

• Resolve queries, provide accurate information, and identify upselling opportunities.

• Maintain accurate interaction records in the CRM system and meet productivity/quality targets.

Key Requirements & Skills

• Languages: Good spoken & written Hindi and English (Regional language proficiency is a plus).

• Communication & Listening: Strong active listening, problem-solving, and professional customer engagement.

• Technical Skills: Basic MS Office and CRM tool knowledge.

• Mandatory Requirement: Minimum Versant Score of Level 4 for Voice Process.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 4 years of experience.