Job Title: CRM Service Manager
Job Summary
The CRM Service Manager is responsible for managing and optimizing the organization’s Customer Relationship Management (CRM) system to enhance customer satisfaction, streamline service operations, and support business growth. This role ensures the CRM platform is effectively used across teams, maintains data quality, and drives customer-centric strategies.
Key Responsibilities
Manage and update the CRM system
Keep customer data correct and organized
Help customer support team solve issues quickly
Track customer feedback and satisfaction
Create simple reports for managers
Improve service process to make customers happy
Skills Needed
Basic knowledge of CRM software
Good communication skills
Problem-solving ability
Basic computer and data handling skills