We are looking for a Collection Telecaller to manage overdue customer accounts through outbound calls. The candidate will be responsible for following up on pending payments, negotiating repayment plans, maintaining customer records, and achieving collection targets while ensuring professional and compliant customer interactions.
Key Responsibilities
Make outbound calls to customers regarding overdue payments and outstanding balances.
Explain pending dues, payment schedules, and available payment options.
Follow up on customer commitments and payment promises.
Update call records, payment details, and customer interactions in CRM/software.
Resolve customer queries related to billing and payment issues.
Achieve daily, weekly, and monthly collection targets.