Collection Executive

We are looking for a Collection Executive to join our team at Winbase Global. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹16,000 - ₹30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Follow up on overdue payments to ensure timely recovery.

• Contact customers via phone, email, or other approved channels to negotiate repayment of outstanding dues.

• Maintain detailed records of all customer interactions and collection activities in the system.

• Ensure compliance with RBI guidelines, DRA certification requirements, and company policies

  during all collection activities.

  • Coordinate with internal teams to resolve disputes or payment-related issues.

  • Provide accurate updates on collection status and recommend actions for non-responsive accounts.

  • Handle customer objections professionally while maintaining positive customer relationships.

  • Meet or exceed recovery targets and contribute to team performance.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.