Key Responsibilities
Customer Outreach: Make outbound calls or visit customers (in field roles) to remind them of overdue balances.
Negotiation: Develop and propose realistic repayment schedules or settlement plans that benefit both the organization and the customer.
Dispute Resolution: Investigate discrepancies and resolve customer queries regarding their bills, accounts, or payments.
Record Keeping: Log all collection activities, communications, and payment arrangements into the company’s CRM or database.
Target Achievement: Meet or exceed daily, weekly, and monthly collection metrics and Key Performance Indicators (KPIs).
Compliance: Follow regional debt collection laws and company compliance standards during all interactions