A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 52,000 /నెల*
D B Consultancy
ఓషివారా, ముంబై
₹30,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 6 నెలలు అనుభవం
ఫుల్ టైమ్
Collection Telecaller – Roles & Responsibilities
Make outbound calls to customers regarding pending payments, overdue accounts, and outstanding dues.
Follow up with customers and remind them about payment due dates and amounts.
Understand the reason for delayed payments and communicate suitable payment options or repayment plans.
Negotiate with customers professionally to encourage timely payment collection.
Maintain accurate records of calls, customer responses, commitments, and payment status in the system.
Follow up on promised payment dates and ensure commitments are fulfilled.
Handle customer queries and complaints related to outstanding payments.
Escalate difficult or high-value cases to the senior collection team/manager when required.
Achieve assigned daily/weekly/monthly collection and calling targets.
Maintain a professional and polite approach while communicating with customers.
Follow company policies, collection procedures, and applicable customer communication guidelines.
Coordinate with the accounts/collection team to update payment confirmations and account status.
Prepare daily reports on calls made, payments collected, pending cases, and follow-ups.
