A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 25,000 /నెల
Consult Hagnos
హెబ్బాల్, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 2 ఏళ్లు అనుభవం
ఫుల్ టైమ్
1. Customer Follow-Up:
• Call customers to remind them of pending or overdue payments.
• Update them about their outstanding balance and due dates.
2. Negotiation & Persuasion:
• Convince customers to make payments promptly.
• Negotiate payment plans or settlements if needed.
3. Record Maintenance:
• Update call details, promises to pay (PTP), and payment status in the system.
• Maintain accurate records of all customer interactions.
4. Coordination:
• Coordinate with field collection teams for on-ground visits if phone recovery fails.
• Work with the accounts or finance team for payment updates.
5. Compliance & Policy Adherence:
• Follow company policies and regulatory guidelines (RBI or internal compliance).
• Ensure no rude or abusive behavior while handling customers.
6. Reporting:
• Share daily, weekly, or monthly reports with managers about recovery performance.
