Cloud Technical Consultant

IN-Technical Consultant - Cloud Scope: The Technical Consultant will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership. Our current technical environment: You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce. What you’ll do: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. In-depth knowledge of cloud computing platforms and services Analyze reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implement monitoring solutions. Data Network Management Systems monitoring, management and reporting Provide daily status reports and ticket updates Level 1 and 2 support analysis, resolution, and escalation of contact center incidents What we are looking for: Previous experience in a customer support role Track your own work daily and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills Degree Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Experience Level Mid Level