A Chat Process Executive is responsible for providing customer support through live chat, resolving customer queries, handling complaints, and ensuring customer satisfaction through professional and timely communication.
Handle customer queries through live chat.
Provide accurate information about products and services.
Resolve customer complaints and issues professionally.
Respond to customer messages within the defined turnaround time (TAT).
Maintain high-quality customer service and customer satisfaction.
Handle multiple chats simultaneously while maintaining accuracy.
Follow company policies, processes, and quality standards.
Escalate complex issues to the appropriate department.
Maintain proper records of customer interactions.