Manage outbound and inbound calls in line with defined processes and workflows
Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
Accurately document call details, case notes, and updates in the system
Address customer concerns with empathy and professionalism, escalating issues when necessary
Adhere to approved call scripts, compliance requirements, and quality benchmarks
Collaborate with internal teams to enable prompt and effective issue resolution
Consistently meet assigned daily and weekly calling volumes and performance targets.