Handle inbound and outbound calls with customers within India.
Provide information about products, services, or company policies.
Resolve customer queries, complaints, and issues in a professional manner.
Maintain accurate records of customer interactions in the system.
Follow company guidelines and quality standards during calls.
Achieve daily and monthly targets related to customer service or sales.
Coordinate with internal teams to resolve customer problems quickly.
Ensure high customer satisfaction and maintain a positive company image.
Skills Required:
Good communication skills in Hindi and basic English
Active listening and problem-solving ability
Basic computer knowledge
Ability to work in a team and handle pressure