"We are looking for a Customer Support Executive (Female) to join our team at Apex Appliances Care. The role offers ₹10,000 - ₹15,000 In Hand Salary and involves managing customer calls, delivering outstanding customer service related to home appliances industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
- Minimum Qualification: 12th Pass
- Experience Range: Min. 6 months in customer support/calling
- The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.
- Candidates must be open to a 6 days week during day shift.