కాల్ సెంటర్ ఎగ్జిక్యూటివ్

Job description

Key Responsibilities

• Call Handling: Receive emergency distress calls (like 108 or 112) and non-emergency patient transport requests professionally and calmly.

• Triage & Assessment: Gather vital information regarding the patient's condition, exact location (e.g., street, landmark), and contact details.

• Emergency Dispatch: Promptly dispatch the nearest available ambulance, paramedics, or first-responder vehicles based on urgency and severity.

• Pre-Arrival Instructions: Provide basic, life-saving medical guidance (e.g., CPR steps) to callers until medical help physically arrives on the scene.

• Coordination: Liaise seamlessly with ambulance drivers, local hospitals, and sometimes police or fire departments.

• Logging & Documentation: Maintain detailed, real-time records of all calls, vehicle dispatches, and patient status updates

Required Skills & Qualifications

• Crisis Management: The ability to remain calm, focused, and empathetic under extreme pressure or during distressing calls.

• Communication: Clear, concise verbal communication and active listening skills.

• Geography & Logistics: Familiarity with local routes, landmarks, and hospital locations.

• Tech-Savviness: Proficiency in using GPS mapping tools, dispatch software, and electronic health records (EHR)

Work Environment

• Schedule: Operates in 24/7 rotating shifts, including nights, weekends, and public holidays, to ensure continuous emergency coverage.

• Demands: High-stress environment requiring emotional resilience.

Common Requirements

• Education: Typically a High School Diploma, though a degree in Healthcare Administration, Emergency Medical Services (EMS), or a related field is highly preferred.

• Experience: Prior experience in BPO, emergency dispatch, or customer service is a significant advantage

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.