కాల్ సెంటర్ ఎగ్జిక్యూటివ్

Customer interactions

Handle incoming calls and respond to customer inquiries via phone, email, live chat, WhatsApp, and social

media. Address a range of issues such as orders, payments, product features, services, and technical problems,

and conduct the NPS survey according to the consumer base.

Customer satisfaction

Ensure to provide BEST IN CLASS EXPERIENCE and ensure customer satisfaction. This includes conducting

customer satisfaction surveys, and handling complaints in a timely manner.

Problem-solving

Efficiently resolving customer issues by utilizing product knowledge and spare parts information to provide

effective solutions.

Quality

As per Preethi Winning Formula Active listening, Patience, Care the Consumer, Clear communication, Technical

troubleshooting, Interpersonal skills, Organizational skills, and IT competencies, etc.

Communicate the customer issues with internal team / Lead for better resolution

Documentation

Maintaining records of customer interactions and resolutions, this may include collecting proper consumer

data base and other reports like (Complaint Registration, Enquiries capture, Call Disposition, Trade Partner email call

registration, MFI partner call registration, etc).

Training

Helping to develop team Met’s through on-the-job training and capability development interventions, also

learn more about New Launch products.

Selling

Explaining the benefits of a company's products or services and offers, promotions to customers, and convert

the leads into sale.

Emails

Replaying to customer mail quires with in derived time period (24 hrs).

Communication

Inform all un-resolved complaints/issues with Consumer Care Lead with immediate for further actions

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 6+ years Experience.