• Handle inbound customer calls.• Make outbound follow-up calls.• Provide information on Cloudnine services and healthcare offerings.• Explain maternity/birthing packages.• Book appointments across specialties.• Respond to customer queries and resolve complaints within SLA.• Accurately update CRM after every interaction.• Candidate age should be below 35 years.
• Experience in healthcare counselling or appointment conversion.• Ability to achieve quality and productivity KPIs.• Experience in handling digital/paid leads and customer follow-ups.• Willingness to support multiple LOBs as per business requirements.