BPO Telesales

Job Title: Customer Service Advisor – US E-Commerce Process (Voice)

Location: Jaipur, RIICO

Company: Transcom

Job Overview

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.

Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Responsibilities

●      Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

●      Assist customers with queries such as:

○ Order cancellation

○ Refund requests

○ Lost or missing orders

○ Return requests

○ Payment issues or money-back requests

●      Provide clear, professional, and empathetic customer support.

●      Follow standard operating procedures while resolving customer issues.

●      Maintain high-quality service and adhere to defined KPIs.

●      Accurately document customer interactions in the system.

Eligibility Criteria

●      Minimum 1 year of experience in BPO customer service, specifically in one of the following:

○ Retail customer service process

○ Airline customer service process

○ Insurance customer service process

●      No work experience gaps in employment history.

●      It should be within company transport guidelines of 15 km or should relocate within the boundary.

●      Preference will be given to candidates currently serving their notice period.

●      Fluent English communication skills are required (C1 or C2 level).

●      Strong listening, problem-solving, and customer handling skills.

●      The advisor should have experience of working in a fast-paced environment.

Work Schedule & Expectations

●      A 5.5-day working week.

●      Weekly days off/shift hours will be rotational, and consecutive weekly days offs are not guaranteed.

●      No commitment of fixed weekly days off or leave schedules.

●      Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.