A BPO Executive provides support services to customers or clients on behalf of a company. The role may involve handling phone calls, emails, live chats, or data processing.
Key Responsibilities:
Handle customer inquiries and resolve complaints.
Answer inbound calls or make outbound calls.
Respond to emails and chat messages.
Maintain accurate customer records.
Meet quality and performance targets.
Provide excellent customer service.
Skills Required:
Good communication skills.
Basic computer knowledge.
Problem-solving ability.
Teamwork and time management.
Ability to work in shifts.
Work Environment:
Office-based or remote (depending on the company).
May include day or night shifts.
Common in customer service, technical support, sales, and back-office operations.