IMMEDIATE JOINER & CAN COME FOR FACE 2 FACE INTERVIEW
Handle customer inquiries via calls, emails, and chat in a professional manner.
Resolve customer concerns and provide accurate information about products/services.
Maintain high levels of customer satisfaction through effective communication.
Record and update customer interactions in CRM systems.
Escalate complex issues to the relevant departments when required.
Meet quality, productivity, and customer service targets.
Follow company policies, processes, and compliance guidelines.
Build positive relationships with customers and ensure timely follow-ups.
Manage complaints efficiently and work towards first-contact resolution.
Collaborate with internal teams to deliver seamless customer support.