Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats.
Provide accurate information about products, services, and policies.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Maintain detailed records of customer interactions in CRM systems.
Follow up with customers to ensure satisfaction and build long-term relationships.
Collaborate with internal teams (sales, logistics, technical support) to address customer needs.
Meet performance targets such as response time, resolution rate, and customer satisfaction scores.