Job Description – Team Leader
Position: Team Leader
Key Responsibilities:
Lead, manage, and motivate the team to achieve daily and monthly targets.
Monitor team performance, productivity, quality, SLA, and AHT.
Coach and mentor team members to improve performance and skills.
Ensure effective team coordination and smooth day-to-day operations.
Manage attendance, shrinkage, and attrition while maintaining team discipline.
Conduct regular performance reviews and implement improvement plans where required.
Resolve team issues and ensure adherence to company policies and processes.
Prepare and share daily/weekly performance reports with management.
Skills Required:
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Good analytical and reporting skills.
Ability to work under pressure and achieve targets.
Experience: 2–5 Years in Team Handling/Operations
Qualification: Bachelor's Degree (Any Stream)