
A BPO Non-Voice Job involves customer support and backend tasks via email, chat, social media, or data entry, focusing on written communication, accuracy, and system navigation rather than phone calls, requiring strong typing, problem-solving, and technical skills to resolve issues, process requests, and manage data for clients.
Core Responsibilities
Customer Interaction: Responding to inquiries, complaints, and requests via email, live chat, or social media.
Data Management: Performing data entry, processing transactions, and updating customer records accurately.
Issue Resolution: Troubleshooting problems and providing solutions without direct voice communication.
Backend Support: Handling various administrative and technical tasks, sometimes involving KPO (Knowledge Process Outsourcing) functions.
Key Skills & Requirements
Written Communication: Excellent grammar, spelling, and clarity in English (or other required languages).
Computer Proficiency: Skillful use of various software, CRM systems, and typing speed.
Attention to Detail: Ensuring accuracy in data and information.
Problem-Solving: Ability to analyze issues and provide effective resolutions.
Typical Channels Used
Email Support
Live Chat Support
Social Media Support
Online Ticketing Systems
Age criteria -18 to 29