A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 50,000 /నెల*
Icontror It And Ites Private Limited
ద్వారకా నగర్, విశాఖపట్నం
₹10,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a BPO Non Voice Process Executive to join our team at Icontror It And Ites Private Limited. The role offers ₹25000 - ₹50000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the rotational shift.
