We are looking for a BPO Manager who can lead our customer support and telecalling operations. The ideal candidate should have strong leadership skills, experience in managing teams, and a deep understanding of BPO processes.
Manage day-to-day operations of the BPO team.
Handle inbound and outbound call processes.
Train, guide, and motivate team members to achieve targets.
Monitor call quality and ensure high customer satisfaction.
Prepare daily/weekly reports and performance reviews.
Coordinate with management to improve operations and productivity.
Maintain discipline, attendance, and performance standards.
Strong communication and team management skills.
Knowledge of CRM tools, Excel, and call performance tracking.
Ability to handle pressure and meet targets.