Blended Voice Specialist

Specialist - Blended Voice SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Core Requirements and Skills · To exercise due care and diligence · Uphold responsibilities for risk and business continuity practices within your role. · To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS) · To attend required training. · Ensure all activities are undertaken in accordance with procedures & controls, and that any changes to activities implications are considered · To escalate issues or potential breaches to your Line Manager · To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures. Quality · All employees are accountable for the delivery of a Quality service that drives for excellence in all their work activities: · To be quality driven, aiming for 100% accuracy and timeliness of delivery. · To provide a quality service and meet expectation of the customer (internal and external). · To review processes and practices within your role to propose change and improvement where individual and team performance are being affected. · To observe the standards of market, business and personal conduct and demonstrate integrity in your execution of duties. · To communicate and promote the values of SS&C to reinforce and support a consistent level of quality · Ensure all SS&C policies and procedures are followed · Attending client meeting to explain processes · Prepare documentation for audit requests and attending meeting where required Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Experience Level Mid Level