Airline Booking & Refund Executive

Key Responsibilities:

• Handle airline ticket cancellations, refunds, date changes, and flight rescheduling requests.

• Process voluntary and involuntary refunds according to airline fare rules and policies.

• Assist customers with flight changes, rebooking, and alternate flight options.

• Handle airline schedule changes, cancellations, delays, and involuntary re-accommodation.

• Check fare differences, change fees, cancellation penalties, and applicable taxes.

• Coordinate with airlines/GDS platforms regarding refund and booking-related issues.

• Maintain accurate booking records, refund documentation, and transaction details.

• Communicate clearly with customers regarding refund timelines, penalties, fare conditions, and available alternatives.

• Follow airline, GDS, travel-agency, and company policies while processing transactions.

• Resolve customer complaints and escalate complex cases to airlines or supervisors when required.

• Ensure timely follow-up on pending refunds and schedule-change cases.

• Meet accuracy, productivity, turnaround-time, and customer-service targets.

Required Skills:

• Knowledge of airline reservations and ticketing procedures.

• Understanding of fare rules, refund rules, cancellation policies, and rebooking procedures.

• Experience with GDS/reservation systems such as Amadeus, Sabre, or Galileo is preferred.

• Good communication and customer-handling skills.

• Strong attention to detail and ability to work accurately under pressure.

• Problem-solving and decision-making abilities.

• Basic knowledge of airline codes, ticketing terminology, and travel documentation.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.