అకడమిక్ కౌన్సెలర్

Academic Advisor Bangalore, UNext Learning Pvt. Ltd. - Learning and Content Development - Customer Success - Counselling - NA

JOB DESCRIPTION BASIC FUNCTION

To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.

KEY ACTIVITIES & RESPONSIBILITIES

• To be the first level - point of university contact for the student. • To act as an interface between the Student and the University departments. To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar. • To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat • • To facilitate in addressing students with their semester – subject related queries. • To nurture students in completing their academic requirements in a timely manner. To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs queries and respond to their emails. • To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries • • To create and follow processes and recommend process improvements To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT. • • To achieve high re-registration of students to next semester and high program completion rate. • To provide a precise and concise information through effective communication technique • To adapt and handle changing situations and environments efficiently • To use effective data points and interpersonal skills to resolve conflict situations • Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

INTERNAL & EXTERNAL INTERACTIONS

• Internal: Course Coordinators, Student support executives • External: Students, External Faculty/ SME PROFILE REQUIRED Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream. • • 1– 2 yearsʼ Experience in academics/student counselling Skill & Knowledge: • Good knowledge of a University Academic Processes • Interpersonal and organizational skills • Knowledge of ticketing system & any CRM

Competencies:

• Verbal, Listening and Written communication skills • Problem analysis and solving skills • Stress tolerance and attention to detail • Team working Quick learner with an ability to multitask and attention to detail. • Should be willing to work on weekends on a rotation basis. • Building strong relationship with students as well as within the organization Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs. • • Experience in handling Inbound and Outbound calls is preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.

అకడమిక్ కౌన్సెలర్ job గురించి మరింత

1. అకడమిక్ కౌన్సెలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 2 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹25000 - ₹50000 నెలకు + ఇన్సెంటివ్‌లుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. అకడమిక్ కౌన్సెలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ అకడమిక్ కౌన్సెలర్ jobకు 6 working days ఉంటాయి.
4. ఈ అకడమిక్ కౌన్సెలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ అకడమిక్ కౌన్సెలర్ jobకు కంపెనీలో ఉదాహరణకు, QIKWORK SERVICES PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ అకడమిక్ కౌన్సెలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: QIKWORK SERVICES PRIVATE LIMITED వద్ద 10 అకడమిక్ కౌన్సెలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ అకడమిక్ కౌన్సెలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ అకడమిక్ కౌన్సెలర్ job Day Shift కలిగి ఉంది.