Senior Billing Specialist and Team Lead

Senior Billing Specialist / Billing Team Lead - India AR Delivery Hub Join Aristocrat, a global leader in gaming content and technology, where our mission is to bring happiness to life through the power of play. As a Senior Billing Specialist / Billing Team Lead in our India AR Delivery Hub, you will play a crucial role in managing smooth billing operations across multiple regions. This outstanding opportunity lets you lead a team of billing specialists, support consistent billing processes, and promote automation initiatives to ensure high-quality service and accuracy. Become part of a dynamic, collaborative environment committed to excellence and innovation! What You'll Do Handle the daily billing queue, allocate work, and ensure SLA adherence for India billing specialists. Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and initial corrections. Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls. Coordinate with Regional Billing Leads for Americas and APAC billing requirements. Advance non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team. Train, cross-train, and guide India billing specialists to provide backup support across regions. Maintain SOPs, process documentation, quality checklists, and billing performance reporting. Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues. Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification. Collaborate with the India AR Delivery Hub Manager and regional billing owners to improve billing data quality and reduce manual interventions. What We're Looking For 3+ Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations. Prior team lead, senior specialist, quality review, or process trainer experience preferred. Strong knowledge of billing controls, invoice accuracy, customer portals, and procedure-based processing. Strong communication skills with the ability to coordinate across India, Americas, APAC, and future EMEA collaborators. Join us in our ambitious mission to deliver world-class billing services and contribute to our continued success! Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Experience Level Senior Level