Cash Handling
Receive cash, card, UPI and other approved payment methods from customers.
Ensure accurate counting and handling of cash.
Maintain sufficient change at the cash counter.
Verify all cash received and payments processed during the shift.
Avoid keeping personal cash or unauthorized funds in the cash drawer.
2. Billing and POS Operations
Generate accurate bills for all customer purchases.
Ensure correct product quantity, price and applicable discounts are entered.
Operate the POS/billing system properly.
Process cancellations, returns and refunds only as per company policy and with proper authorization.
Ensure no sale is made without generating a proper bill.
3. Cash Reconciliation
Count the cash at the beginning and end of the shift.
Reconcile physical cash with the POS system and sales report.
Report any cash shortage or excess immediately to the Outlet Supervisor/Manager.
Prepare and submit the daily cash closing report.
4. Customer Service
Greet and assist customers politely.
Handle customer queries related to billing and payments.
Provide correct change and receipts to customers.
Maintain professional behaviour at all times.
5. Product and Billing Accuracy
Verify product codes, prices and quantities before completing the transaction.
Ensure discounts, offers and promotions are applied only as authorized.
Inform the Supervisor about any billing or pricing discrepancies.
6. Compliance and Internal Controls
Follow all company policies and SOPs related to cash handling.
Never misuse company cash or customer payments.
Do not lend, borrow or adjust cash from the cash counter without authorization.
Maintain confidentiality of sales and financial information.
Follow all grooming, hygiene and uniform requirements.
7. Shift Handover
Properly hand over cash, receipts, reports and other relevant documents to the authorized person.
Ensure the cash counter is properly closed and secured after the shift.
Sign the required cash handover and reconciliation records.
8. Additional Responsibilities
Support the outlet team during peak business hours, wherever required.
Maintain cleanliness and discipline around the cash counter.
Report suspicious transactions, counterfeit currency or any irregularity immediately.
Perform any other duties assigned by the Outlet Supervisor or Management.
Key Performance Indicators (KPIs)
Cash shortage/excess
Billing accuracy
Timely cash reconciliation
Customer service
Compliance with cash handling procedures
Accuracy in discounts and refunds
Adherence to company policies