
Job Title: Customer Service Associate
Location: PVR Cinemas (Phoenix Mall velachery)
Department: Operations
Employment Type: Full-time
As a Customer Service Associate at PVR Cinemas, you will be responsible for creating an exceptional movie-going experience for guests. You will handle customer interactions, ticketing, food & beverage service, auditorium maintenance, and ensure smooth day-to-day operations.
Greet customers and provide courteous assistance.
Resolve customer queries related to show timings, seat availability, offers, and facilities.
Manage guest complaints professionally and escalate when needed.
Operate ticketing counters and POS systems.
Issue tickets, handle online booking entries, and manage refunds/exchanges.
Maintain accuracy in cash handling and end-of-day reports.
Assist customers at the concession counter.
Prepare and serve food items as per safety and quality standards.
Maintain cleanliness and restock F&B supplies.
Check auditorium conditions before and after shows.
Ensure seats, screens, and walkways are clean and safe.
Assist in crowd management during entry and exit.
Follow SOPs for fire safety, hygiene, and equipment handling.
Support emergency procedures when required.
Good communication and interpersonal skills.
Customer-first attitude.
Ability to work in shifts, weekends, and public holidays.
Teamwork and problem-solving abilities.
Minimum: 12th pass
Fast-paced, customer-focused cinema environment.
Shift-based work including evenings, weekends, and festivals.
Uniform provided by PVR Cinemas.