Technical Support Executive - Tally

Technical Support Executive – Tally Software

Experience: 1–4 years
Qualification: B.Com / BBA / BMS (Commerce Background Mandatory)
Location: Patna

Job Summary:

We are hiring Technical Support Executives to assist users with Tally software installation, troubleshooting, and functional support. The role includes resolving customer queries, providing step-by-step technical assistance, documenting issues, and ensuring high customer satisfaction.

Key Responsibilities:

1. Technical Support & Customer Assistance

• Provide support to Tally users via phone, email, chat, and remote sessions

• Troubleshoot issues related to installation, configuration, and software usage

• Guide users with step-by-step instructions for issue resolution

• Escalate unresolved issues to senior support or development teams

• Document issues, resolutions, and updates in the ticketing system

• Report software bugs and usability issues to the development team

• Train customers on best practices and Tally functionalities

2. Software Updates & Maintenance

• Assist users with downloading and installing updates, patches, and upgrades

• Educate customers on maintaining updated software versions

• Coordinate periodic maintenance like backup, database optimization, and performance tuning

3. Documentation & Knowledge Sharing

• Maintain a knowledge base with FAQs, troubleshooting steps, and solutions

• Create user guides and tutorials for Tally features

• Conduct training sessions or webinars for new and existing users

4. Quality Assurance & Feedback Management

• Ensure service quality in all support interactions

• Collect user feedback for continuous improvement

• Analyze support metrics to optimize support processes

Required Skills & Competencies:

• Excellent communication skills in English and regional languages

• Strong problem-solving and customer service skills

• Patience, empathy, and attention to detail

• Technical troubleshooting ability

• Time management and teamwork

• Knowledge of Tally modules (mandatory)

• Understanding of basic accounting principles

Experience:

• 1–4 years of experience in Technical Support / Tally Support

Education:

• B.Com / BBA / BMS (Commerce background mandatory)

Why Join Us:

• Opportunity to work with a leading accounting software

• Professional growth in tech support and software domain

• Supportive and collaborative work environment

Important Note:

• Commerce background and proficiency in Tally software are mandatory

• Candidates must be comfortable providing remote technical support

• Strong communication skills and customer-first attitude required

• Immediate joiners will be preferred

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 4 years of experience.

Technical Support Executive - Tally job గురించి మరింత

1. Technical Support Executive - Tally jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 4 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹25000 నెలకుని మీరు ఆశించవచ్చు. ఇది పాట్నాలో Full Time Job.
3. Technical Support Executive - Tally job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Technical Support Executive - Tally jobకు 6 working days ఉంటాయి.
4. ఈ Technical Support Executive - Tally jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Technical Support Executive - Tally jobకు కంపెనీలో ఉదాహరణకు, Prestige Recruiters (opc) Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Technical Support Executive - Tally రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Prestige Recruiters (opc) Private Limited వద్ద 99 Technical Support Executive - Tally ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Technical Support Executive - Tally Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Technical Support Executive - Tally jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.