RMA / Service Coordinator

Job Description

We are looking for an organized and detail-oriented RMA / Service Coordinator to manage service operations, coordinate return material repairs, maintain records, and support customer service activities.

The candidate should have experience in handling service documentation and must have working knowledge of Tally.

Key Responsibilities

• Handle RMA (Return Material Authorization) process of security system like CCTV from request to closure

• Coordinate with customers, service engineers, and internal teams for service updates

• Create and maintain service reports, invoices, and records in Tally

• Track material movement, repair status, and warranty details

• Prepare quotations, service entries, and documentation

• Maintain inventory and service-related records

• Follow up with customers for pending approvals and service completion

• Generate reports and ensure accurate data management

• Support billing and administrative activities related to service operations Requirements

• Tally knowledge is Mandatory

• Graduate / Diploma in any stream

• 1–3+ years of experience in RMA, Service Coordination, Customer Support Operations

• Good communication and coordination skills

• Knowledge of MS Excel and email communication

• Ability to manage multiple tasks and maintain documentation

Preferred Experience

• Experience in CCTV / Security Systems / Electronics / Technical Service Industry

preferred

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 6 months - 3 years of experience.