Job Description – Lead Conversion Executive
Role Summary
We are looking for dynamic and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building.
Key Responsibilities
Handle inbound and outbound customer calls regarding skincare and cosmetology-related services.
Understand customer requirements and provide accurate information about services and treatments.
Convert inquiries into confirmed walk-in appointments and drive lead closures.
Resolve customer concerns professionally while ensuring a positive customer experience.
Maintain accurate call records and update customer information in the CRM system.
Ensure high levels of customer satisfaction and service quality at all times.