ఆపరేషన్స్ అసోసియేట్

We are looking for a proactive and responsible Operations Associate to join our team. The ideal candidate will manage day-to-day loan operations, customer communication, follow-ups, collections, and field activities while ensuring a smooth customer experience.

Key Responsibilities

• Handle customer calls regarding loan applications, documentation, and EMI reminders.

• Follow up with customers for pending documents and loan processing.

• Coordinate with internal teams and lending partners for smooth loan disbursement.

• Manage customer records, update CRM, and maintain operational reports.

• Send professional emails and maintain proper documentation.

• Visit customers for document collection, verification, and payment collection whenever required.

• Follow up on overdue EMIs and assist in loan collections.

• Resolve customer queries and provide timely support.

• Ensure all operational tasks are completed accurately and within timelines.

Requirements

• Graduate in any discipline (preferred).

• 0–3 years of experience in Operations, Banking, Finance, Customer Service, or Collections.

• Freshers with excellent communication skills are welcome to apply.

• Good communication skills in Hindi; basic English proficiency preferred.

• Basic knowledge of MS Excel, MS Word, and Email.

• Strong follow-up, customer handling, and problem-solving skills.

• Willingness to travel for field visits.

• Two-wheeler and a valid driving license are preferred.

Preferred Skills

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks efficiently.

• Attention to detail and organizational skills.

• Professional attitude with a customer-first approach.

• Ability to work independently and as part of a team.

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 6 months - 2 years of experience.