Company Profile: SAT n paper is an 8-year-old company engaged in providing online tutoring for standardized tests to students in India and abroad. The current team size is 400+ retainers.
US timings - 4 AM to 11 AM (+ 1 hour in evening only on WhatsApp)
UK timings - 6 PM to 1 AM
General Shift - 10 AM to 9 PM (2 hours break in between)
1. Student Enrollment and Class Management:
Content mail/courier.
First session links should be shared and share other class links as applicable.
Make sure the classes start on time by coordinating with the student and tutor.
Group class management.
Aligning attendance for group sessions.
2. Student Progress, Communication & Escalations:
Tracking student progress and raising flags.
Answering messages the Prep Manager cannot handle.
Monitoring WhatsApp group messages.
Attending PTMs with the SSO and in their absence..
Conducting daily review meetings and huddles.
Raise early escalations of non-compliant students and share the list with SSO.
3. Student Prep & Tutor Management:
Tutor alignment for new students.
Informing tutors about new students.
Coordinating invigilated mocks.
Handling tutor coordination and adding tutors to WhatsApp groups.
4. Data & ERP Management:
ERP data management, scheduling classes, and updating progress.
Software updates.
Data management (collation of results, break details).
Updating data.
5. Train and Team Coordination:
Training new Ops Managers and Prep Managers.
Handling Prep Manager duties in their absence.
Approving leave applications for Prep Managers.
Daily team huddles and review meetings with Prep Managers.
Assisting Prep Managers with student action plans.
Escalating team concerns to the SSO if required.
Supporting Prep Managers during breaks or leaves.
Job Type: Full-time
Pay: ₹22,000.00 - ₹26,000.00 per month
Benefits:
Work from home
Schedule:
UK shift
US shift
Weekend availability
Language:
English (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: Remote