Operation Manager

JD Store Manager
Location - Gurgaon

Key Responsibilities
1. Store Operations Management
Manage day-to-day store operations including opening, closing, and service workflow.
Ensure smooth coordination between CRM, technicians, and customers.
Maintain service turnaround time (TAT) and operational efficiency.

• Ensure proper implementation of company SOPs and service standards.

2. Repair Process Management
Monitor repair quality and ensure minimum repeat repairs / complaints.

• Coordinate with technicians for timely completion of repairs.

3. Inventory Management
Maintain accurate spare parts inventory and stock records.
Monitor minimum stock levels and reorder parts when required.
Conduct daily/weekly inventory audits.
Prevent stock discrepancies, losses, or misuse of parts.

• Track consumption of spare parts per repair.

4. Team Management
Assign daily tasks and manage shift-wise manpower planning.
Monitor team productivity and discipline.
Handle customer escalations and service complaints.

• Ensure clear communication regarding repair status.

6. Reporting & Documentation
• Maintain daily reports including:
Repair volume
Revenue
Inventory usage
Pending repair.
Required Skills

• Strong knowledge of mobile device repair operations

Inventory management and stock control
Leadership and team management skills

• Excel / Inventory management software knowledge

• Operational planning and process improvement

Qualification

• Bachelor’s degree or equivalent experience

• 2–5 years experience in service center / repair store operations

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 6 years of experience.