Key Responsibilities:
Staff Management: Recruit, train, and manage staff, ensuring they are qualified and motivated to provide excellent service.
Operational Management: Oversee daily operations, including scheduling, maintenance, and ensuring compliance with regulations.
Financial Management: Manage budgets, track expenses, and ensure the club's financial stability.
Member Relations: Foster a welcoming and inclusive environment, handle member inquiries and complaints, and promote member engagement.
Event Management: Plan, organize, and execute events to enhance the member experience.
Marketing and Promotion: Develop and implement marketing strategies to attract new members and promote the club's services.
Compliance: Ensure compliance with health and safety regulations and other relevant legal requirements.
Skills and Qualifications:
Leadership and Management: Strong leadership skills to effectively lead and motivate a team.
Communication: Excellent communication skills to interact with members, staff, and other stakeholders.
Problem-Solving: Ability to identify and resolve problems efficiently and effectively.
Financial Management: Knowledge of budgeting, financial reporting, and financial analysis.
Customer Service: Strong customer service skills to ensure a positive member experience.
Organizational Skills: Ability to manage multiple tasks and priorities effectively.
Computer Skills: Proficiency in using relevant software and technologies.
Experience: Previous experience in a management role, ideally in a club or hospitality setting.
Education: A Bachelor's degree in Business Administration or a related field is often preferred.