We are seeking a proactive and detail-oriented Operations Executive to manage our daily service workflows, ensure timely delivery of field operations, and maintain coordination between technicians and customers.
This role is the heartbeat of our backend — where service meets structure and execution meets excellence.
Track, manage, and ensure all service calls are completed within defined SLAs.
Escalate delays and take proactive steps to avoid TAT breaches.
Call Allocation & Technician Coordination
Assign service calls to appropriate technicians based on skill set, location, and availability.
Follow up with technicians for updates, status checks, and closure confirmation.
Maintain a real-time tracker of ongoing, pending, and completed jobs.
Customer Coordination
Communicate with clients/customers for service confirmation, scheduling, and feedback.
Address basic queries, rescheduling requests, or complaints professionally.
Operational Reporting
Update and maintain service logs, technician rosters, and daily status reports.
Assist in preparing MIS reports related to field operations.
Support in Process Optimization
Identify gaps in service flow and suggest process improvements.
Coordinate with other internal teams for smoother execution.
Bachelor’s degree (preferred in business, operations, or related field)
1–3 years of experience in field operations/customer service/technical coordination
Excellent verbal & written communication (Hindi & English)
Strong follow-up, multi-tasking, and problem-solving skills
Basic knowledge of Excel/Google Sheets
Familiarity with service tracking tools or CRM systems is a plus