Daily Operations: Manage and monitor routine operational activities to ensure smooth workflow.
Coordination: Coordinate with different departments such as sales, finance, HR, logistics, and customer support.
Order/Process Management: Handle orders, documentation, invoices, records, and operational processes as required.
Customer Support: Respond to customer queries, resolve operational issues, and coordinate with relevant teams.
Data & Reporting: Maintain accurate records and prepare daily, weekly, or monthly operational reports.
Inventory & Logistics: Monitor stock levels, shipments, deliveries, and coordination with vendors where applicable.
Vendor Management: Communicate with suppliers/vendors, track requirements, and follow up on deliveries or services.
Quality & Compliance: Ensure processes follow company policies, quality standards, and applicable regulations.
Problem Solving: Identify operational issues and coordinate corrective actions to minimize delays and errors.
Process Improvement: Suggest ways to improve efficiency, reduce costs, and streamline workflows.
Team Coordination: Support managers and team members in achieving operational targets.
Documentation: Maintain files, databases, SOPs, contracts, and other operational documents.
Important Skills
Communication and coordination
Microsoft Excel / Google Sheets
Reporting and data management
Time management
Problem-solving
Attention to detail
Teamwork
Vendor/customer management
Basic knowledge of business processes
Typical KPIs
Operational efficiency
Order/process completion rate
Turnaround time
Error rate
Customer satisfaction
Cost control
On-time delivery
Productivity