Job Responsibilities:
Handle NDR (Non-Delivery Reports) for courier shipments.
Call customers to confirm delivery issues and resolve NDR cases.
Coordinate with courier partners such as Delhivery and XpressBees.
Arrange delivery reattempts and follow up on pending shipments.
Monitor RTO (Return to Origin) cases and reduce delivery failures.
Maintain daily shipment reports and update order status.
Coordinate with delivery teams to ensure timely deliveries.
Requirements:
Good communication and customer-handling skills.
Basic computer knowledge and Excel skills.
Experience in e-commerce, courier operations, or NDR handling preferred.
Ability to manage daily targets and follow-ups.
Job Type: Full-time
Location: Dehradun, Uttarakhand
Experience: Fresher or experienced candidates can apply.
Interested candidates can share their resume.