A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 25,000 /నెల
Dropdash Technologies Private Limited
హైబత్పూర్, గ్రేటర్ నోయిడా
బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ లో 6 - 12 నెలలు అనుభవం
ఫుల్ టైమ్
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
Maintain records of customer interactions, transactions, and feedback.
Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
Assist in onboarding new clients/customers and guide them about products/services.
Provide after-sales support and handle customer complaints with patience and empathy.
Prepare daily/weekly/monthly reports on customer support activities.
Stay updated with company products, services, and processes to provide accurate information to customers.
