Key Responsibilities
Make outbound calls to customers for overdue EMI / loan payments
Handle inbound calls related to payment queries and delays
Follow up regularly with delinquent customers to ensure payment commitments Negotiate repayment plans, due dates, and settlements as per policy
Update call logs, customer responses, and payment status in CRM systems
Achieve daily/weekly/monthly calling and collection targets
Handle early bucket and mid-bucket collections (soft collections)
Maintain compliance with RBI and company guidelines during collection