Client Accounts Manager

Job Title: Client Account Manager

Location: Malad, Mumbai

Experience : 1–3 years

Work Mode : Full Time , On site

Role Overview

As a Client Account Manager, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.

This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for assigned clients

• Understand client needs, expectations, and business cycles

• Conduct regular review calls and feedback sessions to maintain high client satisfaction

Operational Oversight & SLA Management

• Monitor all ongoing background verification requests for timeliness and quality

• Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)

• Escalate potential delays proactively and ensure timely resolution

Reporting & Analysis

• Track and share daily/weekly/monthly reports and dashboards

• Analyze trends in verifications, identify bottlenecks, and suggest process improvements

Collaboration & Coordination

• Liaise with internal operations and compliance teams to ensure seamless case closures

• Work closely with the tech support team for client-specific integration and support

• Facilitate training sessions for clients on portals or updates when needed

Desired Attributes

• Bachelor’s degree or higher in any field

• 1–3 years of experience in client servicing, preferably in background screening

• Excellent verbal and written communication skills

• Attention to detail and strong quality orientation

• Ability to multitask and work independently

• Efficient email management and timely responses

• Proficiency in MS Excel, MIS reporting, and client dashboards

• Strong interpersonal and planning skills 

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 2 years of experience.