బ్యాకెండ్ ఎగ్జిక్యూటివ్

Job Title: Backend Executive

Job Description:

We are looking for a responsible and organized Backend Executive to manage daily backend operations, customer coordination, service call updates, spare parts management, and field staff support.

Key Responsibilities:

1. Customer Coordination: Handle customer queries, follow up on pending cases, and provide timely updates.

2. Service Call Management: Create, assign, track, and update service calls in the CRM system.

3. Field Staff Coordination: Coordinate with technicians and field service teams to ensure timely service completion.

4. CRM & Data Management: Update service records, customer details, call status, and other information accurately in the system.

5. Pending Call Follow-up: Monitor pending and ageing calls and ensure timely resolution within the defined SLA.

6. Reporting: Prepare daily and weekly Excel reports related to service calls, inventory, pending cases, and team performance.

7. Complaint Handling: Escalate unresolved issues to the concerned department or senior management.

Required Skills:

• Basic knowledge of MS Excel and computer operations.

• Good communication and coordination skills.

• Knowledge of CRM or ERP software is preferred.

• Ability to manage multiple tasks and follow up on pending work.

• Attention to detail and problem-solving skills.

Qualification: Graduate or equivalent.

Experience: 1–3 years of experience in backend operations, customer service, or service coordination is preferred.

Job Objective: To ensure smooth backend operations, accurate system updates, effective coordination with customers and field staff, and timely closure of service calls.

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 6+ years Experience.