Data and record management:
Accurately record and update information in databases, manage customer records, and maintain sales files.
Sales process support:
Process sales orders, handle invoices and payments, and generate frequent sales and financial reports.
Customer support:
Handle customer inquiries, provide after-sales support, and assist with coordination for meetings and follow-ups.
Administrative and logistical tasks:
Perform general administrative duties, such as ordering supplies, organizing meetings, and assisting with inventory and stock levels.
Coordination and communication:
Act as a liaison between the front-end sales team and other departments to ensure seamless transactions and efficient communication.
Essential skills
Organizational skills:
Ability to manage multiple tasks, prioritize duties, and maintain accurate records.
Communication skills:
Strong written and verbal communication abilities to interact with colleagues and customers effectively.
Technical proficiency:
Familiarity with office software (like MS Office) and CRM platforms is often required.
Attention to detail:
Crucial for accuracy in data entry, report generation, and processing transactions.
Problem-solving:
Ability to address issues that arise in sales operations and data management.