Back Office Operations

Key Roles and Responsibilities

The primary objective of this role is to handle the legal and administrative documentation required for road legality.

• Documentation Management:

  • KYC Collection: Collecting and verifying essential customer documents, including ID proof, address proof, and the mandatory insurance policy.

  • Forms Processing: Preparing and managing official RTO forms, such as Form 20 (Application for Registration) and Form 21 (Sale Certificate).

  • Invoicing: Ensuring sales invoices are correctly generated and matched with vehicle technical specifications like motor and chassis numbers.

• RTO Liaison & Application:

  • Portal Submission: Submitting all gathered documents and forms via the online RTO portal on the customer's behalf.

  • Coordination: Acting as the point of contact between the dealership and RTO authorities to resolve discrepancies or issues during verification.

  • HSRP Coordination: Facilitating the issuance of the High-Security Registration Plate (HSRP), which for Ather scooters features a green background to signify a zero-emission vehicle.

• Administrative & Operational Support:

  • Record Keeping: Maintaining accurate, up-to-date digital and physical records of all registrations, renewals, or cancellations.

  • Payment Collection: Assisting in the oversight of payment collections related to registration fees and taxes to ensure high customer satisfaction during delivery.

  • Reporting: Preparing periodic reports for management regarding the status of pending registrations and operational efficiency.

    Ather Energy +4

Skills and Qualifications

• Knowledge: Deep understanding of local RTO regulations, electric vehicle (EV) specific registration rules, and documentation standards.

• Technical Proficiency: Skilled in using the Vahan Portal and MS Office Suite (specifically Excel) for tracking.

• Attributes: High attention to detail and strong time management skills to meet delivery timelines

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 4 years of experience.