Back Office Manager

Role Objective

We are looking for a sharp, organized, and proactive individual to manage the day-to-day operations of our Authorized Service Center (ASC). You will be the bridge between our customers, field technicians, and the brand management team, ensuring that every service request is handled with speed and accuracy

Key Responsibilities

-Technician Management: Assign daily service calls to field technicians based on their location and expertise; monitor their progress to ensure timely completion

-Inventory Control: Maintain strict "Inventory Hygiene." Track spare parts coming in from the brand, parts issued to technicians, and defective/returned parts (RBC)

-Customer Interaction: Handle incoming customer calls, provide updates on service status, and resolve grievances professionally to maintain high NPS scores

-Data Management: Update the CRM system (ServIQ/Web portal) in real-time. Ensure "Soft Closures" and "Web Closures" are done accurately without delays

-Reporting: Prepare daily reports on call pendency, technician productivity, and inventory stock levels for the management

-Required Skills & Qualification

Education: Graduate in any stream (Technical diploma/background is a plus)

-Experience: 1–2 years in service operations, after-sales, or logistics (preferably in consumer durables or home appliances)

-Tech-Savvy: Comfortable using mobile apps, CRM software, and Basic Excel (for inventory tracking)

-Communication: Fluent in Hindi and functional English (Hinglish) to communicate with both technicians and brand officials

-Local Knowledge: Good understanding of Delhi's geography to optimize technician routing

Why Join Us

Opportunity to work with a leading brand’s service network

Fast-paced environment with high learning potential in operations and supply chain

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 2 years of experience.