Job Title: Customer Service Executive (Female Candidate Preferred)
Company: Shriram Electronics – Godrej authorised service centre.
Job Overview:
We are an authorized service centre for Godrej Appliances, committed to delivering high-quality service and customer satisfaction. We are currently looking for a dedicated and responsible female candidate to join our team as a Customer Service Executive. This role involves handling customer interactions, coordinating service requests, and ensuring a smooth service experience.
Key Responsibilities:
Handle incoming customer calls and inquiries in a professional manner
Register service requests and coordinate with technicians
Maintain accurate records of customer interactions and service details
Follow up with customers to ensure satisfaction and timely service completion
Assist in managing daily office operations and administrative tasks
Provide excellent customer support and resolve basic queries efficiently
Eligibility Criteria:
Female candidate preferred
Any educational qualification (Minimum: 10th/12th pass; Graduates are welcome)
Good communication skills in Hindi and/or English
Basic knowledge of computers (MS Office, data entry, etc.)
Friendly, polite, and customer-oriented attitude
Experience:
Freshers are welcome
Prior experience in customer service or office work is an added advantage